Troubleshooting

Applies to v1.7+ · ~3 min read · Troubleshooting

Understand warnings, correct common data problems, and find the right recovery step.

In this section

• Upload failed or mapping not recognized — Recover when a file will not load or required columns are not mapped.
• Jobs unassigned warnings — Read the Unassigned Jobs window and correct the planning constraint shown for each job.
• Optimization and readiness warnings — Resolve missing jobs, vehicle readiness, and other warnings before optimization.
• Where did my data go? — Find vehicles, mappings, route plans, manifests, or jobs that are not on the current screen.
• Wrong times or units — Correct time-zone, date, service-window, capacity, or display-unit problems.
• Unassigned reason codes — Use the reason text and code recorded for work the optimizer could not place.
• FAQ — Get direct answers to the most common setup, planning, export, and support questions.

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